Returns and Shipping Policy
Honeydewy Skincare Shop Policies
Returns & Shipping Policy
All Sales Are Final
Due to the nature of our handcrafted skincare products, all sales are final. We do not accept returns or exchanges. Once an order is placed and payment is processed, transaction fees are non-refundable to both Honeydewy Skincare and the customer.
Damaged Items
Honeydewy Skincare is not responsible if a customer accidentally drops or damages their item(s) after delivery, and we are also not liable for any injuries of any kind.
We take great care in packaging your order with love and intention, but understand that accidents can occur during shipping. If your item arrives damaged, please email us within 24 hours of the USPS-marked delivery time.
Email: honeydeweyskincare@gmail.com
(Please double-check the spelling — it’s dewey, not dewy.)
Subject line: DAMAGED ORDER
Include:
-Your full name
-Order number
-Clear photos of the damaged item(s) and packaging
We’ll do our best to make it right.
Lost or Damaged Packages During Transit
Honeydewy Skincare is not responsible for packages that are lost or damaged once they’ve been shipped. If your order is mishandled or goes missing due to USPS or another carrier, we recommend filing a claim directly with the shipping service.
Wrong Item Received?
If you received the wrong item, we sincerely apologize! Please contact us within 48 hours of delivery so we can fix it.
Email: honeydeweyskincare@gmail.com
Subject line: WRONG ITEM RECEIVED
Include:
-Your full name
-Order number
-Photos of what you received
-Screenshot of your order confirmation
We’ll review the issue promptly and get the correct item to you.
Returned Packages Due to Address Errors
Please double-check your shipping address before submitting your order — including apartment, suite, or unit numbers. Packages returned due to incomplete or incorrect addresses are the customer's responsibility.
If you notice an address error within 24 hours of purchase, email us immediately so we can attempt to correct it. After that time, we cannot guarantee any changes.
Allergy Disclaimer
Our formulas are crafted with gentle, skin-loving ingredients — but everyone’s skin is different. Please review each product’s full ingredient list before use. Honeydewy Skincare is not responsible for allergic reactions or sensitivities. We always recommend patch testing before full application, especially if you have sensitive skin.
Please Note:
Because we make our products in small batches with love and intention, shipping times may be slightly longer than typical mass-market brands. We do this to ensure the highest level of freshness and quality in every bottle and jar. Your patience means the world to us 💛
By placing an order with Honeydewy Skincare, you acknowledge and agree to these policies.
Thank you for supporting our small-batch skincare — made by hand, with heart. 🌿